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Privacy Policy

Privacy Policy

Effective Date: 15/02/2025

Kweli Wallet is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you use the Kweli Wallet mobile application  and related services.

1. Information We Collect

We may collect the following types of information when you use the Kweli Wallet App:

a. Information You Provide Directly

  • Account Information: Name, email address, phone number, and password.
  • Identity Verification: Government-issued ID, date of birth, or selfie (if required for regulatory compliance).
  • Payment Information: Bank account details, card information, and transaction history.
  • Customer Support: Communications, feedback, or inquiries submitted to us.

b. Information Collected Automatically

  • Device Information: IP address, device model, operating system, and unique device identifiers.
  • Usage Data: Features accessed, pages viewed, and actions taken within the App.
  • Location Data: With your consent, we may collect your device’s location for fraud prevention and personalized services.

c. Information from Third Parties

  • We may receive information from partners, such as payment processors, credit bureaus, or identity verification services, in compliance with applicable laws.

2. How We Use Your Information

We use your information to:

  • Provide Services: Create and manage your account, process transactions, and send notifications.
  • Improve the App: Analyze usage patterns to enhance functionality and user experience.
  • Ensure Security: Monitor for fraudulent activity and maintain the integrity of our platform.
  • Communicate with You: Provide customer support, updates, and promotional offers (with your consent).
  • Comply with Legal Obligations: Fulfill regulatory requirements such as anti-money laundering (AML) and Know Your Customer (KYC) procedures.

3. How We Share Your Information

We do not sell your personal information. However, we may share your information with:

  • Service Providers: Third-party vendors who assist with payment processing, identity verification, cloud storage, and analytics.
  • Regulators and Law Enforcement: When required to comply with applicable laws or respond to legal processes.
  • Business Partners: With your consent, for promotions, referrals, or new services.
  • Affiliates: Entities under the same ownership for operational purposes.

4. Data Retention

We retain your information for as long as necessary to:

  • Provide our services.
  • Comply with legal obligations.
  • Resolve disputes.
  • Enforce our agreements.

When no longer needed, your data will be securely deleted or anonymized.

5. Data Security

We implement industry-standard security measures to protect your information, including:

  • Encryption: End-to-end encryption for transactions.
  • Secure Servers: Safeguards to prevent unauthorized access.
  • Multi-Factor Authentication (MFA): Enhanced account security features.

6. Your Rights and Choices

You have the following rights regarding your personal information:

  • Access: Request a copy of your personal data.
  • Correction: Update or correct inaccurate information.
  • Deletion: Request the deletion of your account and associated data.
  • Consent Withdrawal: Opt-out of marketing communications at any time.

To exercise these rights, please contact us at  support@kweli.money

7. Third-Party Links and Services

The Kweli Wallet App may contain links to third-party websites or services. We are not responsible for their privacy practices and encourage you to review their privacy policies.

8. International Data Transfers

If you are using the Kweli Wallet App from outside of the countries supported, your information may be transferred to and processed in countries with different data protection laws. We ensure appropriate safeguards are in place to protect your information.

9. Children’s Privacy

Kweli Wallet does not knowingly collect personal information from individuals under the age of 18. If we become aware that a child has provided us with personal data, we will take steps to delete such information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy within the App or through email. We encourage you to review this policy periodically.